Warranty & Repair
1.How long is product warranty? When does the warranty begin?+
The product warranty basically starts from shipping day and with 1 year.
If it is necessary to extend the warranty, there must be extra charge for extension of the warranty period.
If it is necessary to extend the warranty, there must be extra charge for extension of the warranty period.
2.Do you have long-term maintenance parts support?+
Please consult with ADlab designated contact window for longer maintenance.
3.What is product longevity? What is EOL process?+
ADLab products are guaranteed for 3 years supply. If any key components will be discontinued,
customer will have EOL notification 3~6 months before and the last chance to order will be provided.
customer will have EOL notification 3~6 months before and the last chance to order will be provided.
4.Does product include safety certification?+
Please provide relevant certification requirements, and we will apply for safety certification. The cost is exclusive of our usual quotation.
5.How to apply for repair? How long will the repair take?+
According to the information you provide, we will reply in return the accurate maintenance time.
Please provide the completed RMA form and obtain the RMA number and send it back to the place where the notice was sent.
Please provide the completed RMA form and obtain the RMA number and send it back to the place where the notice was sent.
